General rules

  1. The purpose of these Rules is to familiarise each visitor with the rules to be observed at the Laima Chocolate Museum in order to ensure:

- the safety of visitors and their belongings;

- a quality visit;

- the preservation of historical evidence.

  1. The staff of the Laima Chocolate Museum is entitled to make sure that these rules are understood, to explain these rules to visitors in case of questions, and to reprimand visitors for violating these Rules — either verbally or by drawing up an act (report).

Access to the Museum

  1. The Laima Chocolate Museum is available to visitors during working hours as indicated on the information stands in the museum territory.
  2. The entrance fee and discounts for admittance into the Laima Chocolate Museum are determined and confirmed by the Director of the Laima Chocolate Museum and the Marketing Activation Manager. Each visitor can find this information at the museum’s information centre or on the museum’s website —
  3. While on the museum premises, it is the responsibility of each visitor to purchase an entry card (ticket) and to keep this ticket until the end of the visit as well as to present this ticket to the staff upon their request.
  4. The last entry into the museum is 30 minutes before closing. If necessary, museum staff reminds visitors of the closing time of the museum and urges them to complete their visit.
  5. Persons with reduced mobility are allowed to visit the exhibit in the wheelchair;
  6. Parents with infants are allowed to visit the exhibit with baby strollers;
  7. Group visits are accompanied by a group leader who assumes responsibility for compliance with these rules.
  8. Tours in the museum may be conducted only by the staff of the Laima Chocolate Museum (hereinafter — the Museum Staff).

General rules for visitors:

  1. In the territory or premises of the museum, it is prohibited to:

11.1. carry weapons;

11.2. carry explosive or flammable substances;

11.3. carry pungent, oversized objects;

11.4. enter the museum with art or antique items;

11.5. enter with animals;

11.6. be on the premises under the influence of alcohol or other drugs;

11.7. smoke and spit;

11.8. place posters or other announcements;

11.9. collect donations for charity;

11.10. conduct unauthorised opinion surveys of museum visitors;

11.11. distribute or sell printed items or souvenirs without permission;

11.12. dispose of waste in places not designated for that;

11.13. take professional photographs or video, film, or record for radio or television without a written permit;

11.14. touch fire safety or alarm devices without reason.

11.15. run, push other people, slide, or sit on stairs;

11.16. play any games that disturb other visitors;

11.17. be on premises that are not indicated in the particular event programme at the respective moment;

11.18. touch the equipment of the premises and move them without permission from the Museum Staff;

11.19. damage decorative finishing of premises;

11.20. move beyond barriers or enclosures;

11.21. damage flooring;

11.22. open windows and doors without permission.

  1. In the exposition and display areas of the Laima Chocolate Museum, as well as in the Celebration Hall of the Museum, it is prohibited (in addition to the provisions of Clause 11):

12.1. enter with wet umbrellas;

12.2. make noise;

12.3. enter the exhibit with suitcases, travel bags, or backpacks (except small handbags).

  1. Photography or filming with a tripod is permitted, if authorized by the Museum Staff.
  2. Professional photography, photo sessions, photography with attributes and in costumes (including for private purposes) and filming is only allowed with the permission of the Director of the museum.
  3. Should visitors wish, they can have their pictures and videos taken in museum premises: it is a part of the exhibit. If visitors want to receive their photo and/or video, it is possible to obtain it in electronic form, upon specifying the e-mail address to which the photo and/or a link to the video will be sent immediately. The museum stores the personal data, photos, and videos of visitors for 2 months.
  4. While at the Laima Chocolate Museum, adults (parents, accompanying persons, legal representatives of persons) take full responsibility for minors – to look after and pay attention to the minors accompanying them, as well as to assume liability for their actions.
  5. Losses incurred in the event of non-compliance with the aforementioned provisions shall be covered by the person indicated as a person responsible for a particular event or by the person that caused these losses, or by the person accompanying the respective minor, or by the legal representative of the respective minor.
  6. If losses occur, a mutual agreement is signed by and between the museum and the person indemnifying damages (if it is an individual, he/she is required to present an identification document to the museum for identification purposes), and, by signing thereof, the person indemnifying losses confirms that losses have been caused to the museum as a result of his/her action or omission and that this person undertakes to indemnify them. The museum shall send an invoice to the contact address of the person indicated in the document, specifying the calculated damages and the deadline for payment.

 Public safety

  1. Any accident must be reported to the Museum Staff.
  2. Any theft, infliction of bodily injury, or any other threat must be immediately reported by the museum employee to the Security Service.
  3. The Internal Security Service must be also informed if any suspicious objects are found, including purses, bags, etc.
  4. Any lost items found in the museum may be retrieved by the owner at the museum’s information centre, where they are stored for one (1) year. Pursuant to Section 13, Paragraph three of the Personal Identification Documents Law, the museum shall hand over the personal identification documents found to the issuing authority, the State Police, the State Border Guard, or the diplomatic or consular mission of the Republic of Latvia abroad.
  5. In case of fire, visitors must remain calm and evacuate from the museum according to the evacuation plan and the instructions of museum employees.
  6. Lost/found children must be brought to the information centre. Missing children or persons must be reported to the employee at the museum’s information centre.

Final provisions

  1. Visitors are obliged to follow these rules, as well as any other instructions given by the Museum Staff.
  2. Museum Staff have the right to take particular actions (issue warnings, expel visitors from the territory or premises, confiscate items that violate the rules of the museum, retain the security deposit paid or impose a fine for violation of the rules), or call the authorities (police, municipal police, etc.) to engage in incident resolution.
  3. If necessary, SIA Orkla Latvija Security Service staff have the right to request that visitors open their purses or bags anywhere in the museum. If visitors do not comply with the requests of SIA Orkla Latvija Security Service staff, the Security Service staff calls the State Police to resolve the conflict.
  4. The Laima Chocolate Museum shall not be liable for any losses or damage caused to visitors’ personal belongings due to any reason.
  5. The museum shall not be liable for accidents resulting from a violation of these regulations.
  6. A book of complaints and recommendations is available at the museum’s information centre.

Information regarding the processing of personal data

  1. The museum conducts video surveillance with the aim of preventing or detecting criminal offences related to the protection of property and the protection of the vital interests of persons, including life and health. The legal ground for video surveillance is Article 6, Paragraph One, subparagraph f) of the General Data Protection Regulation.
  2. The museum exposition includes a photo and video stand. If you wish to immortalize yourself in one of these attractions and receive a photo or link to a video in your email, you will have to sign a consent form for the processing of personal data issued by the museum which details what personal data is being collected and why, and how it will be processed. The museum will store your photo or video in the museum data centre for 2 (two) months from the moment it was taken, so that in case it becomes unavailable to you, but you want to recover it, the museum can re-send it to you electronically. After that, your personal data will be permanently deleted from the museum’s data centre.
  3. In the event that the museum captures a photograph or video of you during your visit for later publication as part of its marketing activities, you will be asked for prior written consent.
  4. In case you apply for one of the private events offered by the museum, the museum will collect the following personal data from you: name, surname, telephone number, and e-mail address. This is to ensure effective communication regarding the planned event. If you are paying for the respective event, then in addition to the personal data already mentioned, the following personal data shall be collected: personal identification code and address of residence. This is for the preparation and sending of invoices.
  5. In the event that you and/or persons whom you are legally representing have caused losses to the museum, the museum will collect the following personal data from you: name, surname, personal identification number, and address of residence. This is in order to draw up a mutually signed deed of damages and to send you an invoice for the compensation of the identified losses.
  6. The museum will keep your personal data safe in its data centre for 2 months after the collection of data.
  7. More detailed information on the processing of your personal data can be found in our Privacy Policy.